Frequently asked questions
If you have any questions or concerns, please check here.
Setting, connection and usage
Please tell me the process for use.
Please tell me the process for use.
1. Check if your smartphone supports eSIM.
2. After your purchase, we will send you the information necessary for setup via email within approximately 5 minutes.
3. Follow the instructions in the email to complete the setup.
4. Once the setup is complete, you can use Internet communication by connecting to your country or region.
After purchase, when can I start communicating?
After purchase, when can I start communicating?
The information (profile information) required to set up your eSIM will be sent to you via email approximately 5 minutes after purchase.
The setup process for customers takes about 5 minutes to complete, and you can start using the system immediately after setup is complete.
Please note that the plan cannot be used in any country other than the one you purchased.
When does the usage period start?
When does the usage period start?
Your usage period will begin once activation is complete and you have established a communication connection in your country or region.
Where can I see what I've purchased?
Where can I see what I've purchased?
You can check your purchase details and history in "Order History".
Setting, connection and usage
Can you please tell me the setup process?
Can you please tell me the setup process?
After your purchase, we will send you profile information (QR code) via email within approximately 5 minutes.
Simply scan it with your smartphone and follow the instructions to set it up.
Please refer to each setting page for details.
・iOS - Easy App Settings ・iOS - QR Code Settings ・Android - Easy App Settings ・Android - QR Code Settings
When should I set it up?
When should I set it up?
Setting up an eSIM requires a stable internet connection.
The timing of setup will vary depending on the plan you have subscribed to.
For more information, please check the details of your purchased plan in My eSIM.